How much is shipping?
- California, Texas, & Arizona:
- $5 flat-rate shipping
- We cover any extra cost if the label is more.
- All other U.S. states:
- $8 flat-rate shipping
- We cover any additional cost above $8.
How do I find my tracking number?
- Tracking numbers are sent right after shipping labels are printed.
- If you did not receive one, please contact us via email, TikTok, or Instagram.
If I go over budget and pay my remaining balance through Cash App or Venmo, will everything ship together?
- Yes, all items from your order will be shipped together. Unless you purchase a second bundle through our website. You will receive 2 packages from us.
One of my items arrived damaged. What should I do?
- Contact us and provide:
- A photo of the damaged item
- A photo of your written invoice
- We offer:
- A refund,
- Store credit, or
- A replacement (if available)
- Requests must be made within 30 days. After 30 days, we cannot offer solutions.
What if my package arrived damaged or never arrived?
- Once packages leave our facility, delivery is out of our control.
- Please open a claim with the shipping carrier.
- We will also open a claim through the shipping label insurance to try to get you a refund.
- To open a claim on our end, you must send:
- Photos of the damaged box, and
- Photos of the damaged items
- Without these photos, we cannot file the claim.
- Claim processing typically takes 3–5 days, but can take longer depending on the insurance company.